Customer Service Representative

We are seeking a dedicated Customer Service to provide exceptional support to our customers, ensuring their needs are met and inquiries are addressed promptly. As the primary point of contact for customer communications, you will collaborate closely with internal teams to deliver superior service.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM (overtime as needed)

Payrate: $28 to $38 per hour

Location: Los Angeles, CA

Position Duties: The essential functions and requirements of the position include, but are not limited to:

• Prepare customer quotations/proposals using company-established pricing guidelines.

• Process sales orders to accurately interpret and communicate customer requirements to Engineering, Quality, Production, and Accounting through the use of ERP Software, and expedite where required.

• Interact with customers via phone, email, and live chat to address inquiries and resolve issues in a timely and professional manner.

• Follow up on major quotations and oversee distributor relations.

• Manage customer orders by reviewing terms and conditions and quality clauses, tracking shipments, updating customers on order status, and expediting where required.

• Issue return authorizations and credits or replacements as applicable.

• Serve as the main point of contact for customers, addressing inquiries, providing product information, and offering technical support as needed.

• Maintain accurate sales records and complete reports as required.

• Register and navigate customers’ websites for orders, changes, RFQs, and related information.

• Handle customer complaints and concerns with professionalism and focus on resolution, escalating issues as needed to ensure customer satisfaction.

• Demonstrate a high level of motivation, attention to detail, and teamwork.

• Assist Accounting in collecting on past due invoices and preparing Pro Forma Invoices.

• Oversee and uphold favorable customer ratings for on-time delivery and quality standards.

• Proactively identify opportunities to improve processes.

• Act with a high level of moral and ethical standards.

Qualifications:

• Education & Experience:

  • BS or BA in Business Administration, Engineering, or a related field is preferred.

  • Three or more years of experience in sales administration or an equivalent combination of education and experience.

  • Proven experience in a sales support or administrative role, preferably within the aerospace industry.

  • Strong organizational skills with the ability to prioritize tasks and manage time effectively in a fast-paced environment.

  • Expertise with Microsoft Office products.

  • Experience with order entry using a mainframe/AS400 system preferred (MAPICS desired).

Submit your resume for immediate consideration.