Healthcare Call Center Rep. (Member, Provider)

Kinetic Personnel Group is currently recruiting for multiple positions for a Healthcare Call Center – a public health agency in the Ontario area. This multibillion-dollar nonprofit is renowned for its work in the community and being a great place to work.

These positions range from Member Service Representative, Provider Services Representative and other healthcare call center positions.

Job Duties:

• Communicate with contracted and non-contracted clients/members by providing information and assistance as appropriate.

• Assist members/clients with interpreting Member eligibility and benefit information

• Successful completion Call Center training,

• Active participation in continuous training,

• Follow required call scripts and QA requirements.

• Handle an average of 65 inbound/outbound calls per day.

• Strict adherence to specific work schedule and company attendance and punctuality policy.

• Document timely and accurate of all calls received. Over 100% call documentation is required

Job Requirements:

• High School Diploma or GED ( will be verified)

• 1 year of Healthcare Call Center experience (Hospital, Clinic, Collections, IPA, etc)

• Or 2 years of Call Center experience (any industry) with 2 years of healthcare industry experience

• Type 35 WPM (pass assessment

• Basic MS Office/computer skills

• Excellent customer service and communication verbal/written skills preferred

• Knowledge of Medicare and / or Medi-CAL preferred

• Must pass a criminal background check and drug test per healthcare federal and state regulations

Pay Range: $21-$22/hr