Service Operations Manager in Krugerville, TX

We are seeking a highly motivated and experienced Service Operations Manager for a transportation dealer-distributor located in Krugerville, Texas.

• Schedule: Monday–Friday, 40+ hours/week (hours may vary based on operational needs)

• Salary: $70,000–$85,000 annually, based on experience

• Bonus Potential: Additional earnings through performance bonuses could bring total compensation into six figures

Requirements

• 5+ years of customer service experience in automotive, bus, or heavy truck dealership environments

• 5+ years of personnel management experience (preferably overseeing 40+ employees)

• Strong knowledge of on-highway vehicle products and warranties

• Valid driver’s license with an acceptable driving record

• Some technical training or mechanical knowledge preferred

• P&L (Profit & Loss) experience highly preferred

• Strong leadership skills and an ownership mentality

Ideal Background

• Automotive Service Managers

• Retail Store Managers (e.g., Target, Best Buy) with P&L and team leadership experience

Primary Responsibilities

• Lead and develop the service team, ensuring professional growth and OEM certification compliance

• Promote clear communication with internal and external customers regarding service expectations

• Monitor and act on KPIs related to customer satisfaction, production, revenue, and WIP (Work in Progress)

• Drive continuous improvement through SOP and process enhancements

• Ensure achievement of daily, weekly, and monthly sales goals

• Conduct in-person customer visits to build and maintain strong relationships

• Oversee recruiting, performance management, and development of service team members

• Ensure compliance with company policies, procedures, and OEM standards

Key Performance Indicators (KPIs)

• Customer Satisfaction Index (CSI) and Net Promoter Score (NPS)

• WIP performance metrics

• Monthly sales and gross profit targets

• Team development and certification milestones

Additional Training & Tools

• DMS Training (Karmak Fusion)

• OEM Factory Team Familiarization

• Network Communications Development

Please submit your resume for immediate consideration