Customer Service Coordinator

Location: Anaheim Hills, CA

Schedule: 8:00 AM – 4:30 PM, Monday–Friday Onsite

Pay: $22–$26 per hour DOE

Job Summary

A well-established manufacturing company in Anaheim Hills is seeking an experienced Customer Service Coordinator to support its international shipping and compliance operations. This role is ideal for someone who thrives in a production-driven environment and has hands-on experience with export regulations, documentation, and global logistics. Candidates with manufacturing experience will be strongly preferred over those with purely financial or call-center customer service backgrounds.

Key Responsibilities

• Ensure compliance with Export Administration Regulations (EAR) and internal export policies.

• Prepare, review, and maintain all export documentation, including commercial invoices, packing lists, and certificates of origin.

• Coordinate international shipments with overseas distributors, sales representatives, freight forwarders, and customs brokers.

• Track shipments, troubleshoot delays, and ensure timely delivery.

• Apply and interpret INCOTERMS 2020 for international transactions.

• Maintain accurate export records for audits and regulatory reporting.

• Collaborate with production, sales, and inventory teams to support export activities.

• Provide customer support to international partners regarding order status, documentation, and logistics.

Qualifications

• Minimum 3 years of experience working with:

  • Export Administration Regulations (EAR)

  • Export procedures and documentation

  • International logistics coordination

  • Freight forwarders and customs brokers

  • INCOTERMS 2020

• Experience in a manufacturing environment strongly preferred.

• Strong attention to detail and ability to manage multiple deadlines.

• Excellent communication and organizational skills.

• Proficiency with MS Office and ERP systems is a plus.

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